Privacy Policy

1. Introduction

UVASTRA (“UVASTRA”, “we”, “us”, or “our”) is an online saree retail store operating in India. This Privacy Policy explains how we collect, use, share, retain, and protect your personal information when you visit our website, browse our cotton saree collections, place an order, or contact us. By using the UVASTRA website and placing an order, you agree to the practices described in this policy.

2. Information We Collect

UVASTRA collects only the information needed to process your orders and provide our services, including:

• Your full name.
• Your phone number.
• Your email address.
• Your shipping address (and billing address where applicable).
• Order information, such as the products purchased, order value, and order history.
• Basic technical and usage data (such as device type, browser, and pages visited) collected to keep the website secure and working correctly.

3. How We Use Information

UVASTRA uses your information to:

• Process, confirm, and deliver your orders.
• Communicate with you about your order status, delivery updates, and support requests.
• Handle returns, exchanges, refunds, and cancellations.
• Improve our products, website experience, and customer service.
• Detect, prevent, and address fraud, security issues, and misuse.
• Comply with applicable legal and regulatory obligations.

4. Payment Processing

All payments on UVASTRA are processed through authorized third-party payment gateways such as Cashfree and Razorpay. When you make a payment, you are securely redirected to or served by the payment gateway, which handles your transaction on its own PCI-DSS compliant systems.

UVASTRA does not collect or store your debit card number, credit card number, card CVV, card expiry, UPI PIN, net-banking username or password, or any other sensitive payment credentials. These details are entered directly with the payment gateway and are never stored on our servers. We only receive a confirmation of whether a payment succeeded or failed, together with a reference identifier for your order.

5. Sharing of Information

UVASTRA shares your information only to the extent necessary to fulfil your order and operate our business:

• With courier and logistics partners, solely to deliver your order (for example, your name, shipping address, and phone number).
• With authorized payment gateways, to securely process your payment.
• With service providers who help us run our website and operations, under appropriate confidentiality obligations.
• Where required by law, regulation, legal process, or a valid request from a government authority.

UVASTRA never sells your personal information to any third party for advertising or any other purpose.

6. Cookies and Tracking Technologies

UVASTRA uses cookies and similar technologies to keep your cart and session working, remember your preferences, maintain website security, and understand how our store is used so we can improve it. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

7. Data Retention

UVASTRA retains your personal and order information only for as long as necessary to fulfil your orders, provide support, and comply with our legal, accounting, and tax obligations. When the information is no longer required, we securely delete or anonymise it.

8. Data Security

UVASTRA implements reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. Payment information is handled entirely by our PCI-DSS compliant payment gateways. While we work hard to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. User Rights

You may request to access, review, correct, update, or delete the personal information UVASTRA holds about you. To exercise any of these rights, please contact us at support@uvastra.in. We will respond to your request within a reasonable time, subject to any legal record-keeping requirements that may apply.

10. Third-Party Services

UVASTRA relies on trusted third-party services — including payment gateways (such as Cashfree and Razorpay), courier and logistics partners, and hosting and infrastructure providers — to operate our store. These providers process your information only as needed to deliver their services and are expected to maintain their own privacy and security practices. This policy does not cover the practices of websites or services that we do not control.

11. Children’s Privacy

UVASTRA does not knowingly collect personal information from children under the age of 18. Our website and products are intended for use by adults. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Policy Updates

UVASTRA may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact UVASTRA:

• Business name: UVASTRA
• Email: support@uvastra.in
• Phone: +91 93926 07117
• Address: #2, Manjeera Pipeline Road, Hafeezpet, Hyderabad, Telangana 500049